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Distributing and assigning work thoughtfully.Self-correcting, as well as helping others correct their mistakes.Cautioning team members about potentially unsafe situations.Filling in for a member who is unable to perform a task.Monitoring other team members' performance to anticipate assistance requests.What types of behavior do you think constitute mutual support? Over time, continuous mutual support fosters team adaptability, mutual trust, and team orientation. Mutual support provides a safety net to help prevent errors, increase effectiveness, and minimize strain caused by work overload. For example, in a health care environment, one team member's work overload may result in fatal consequences. Mutual support is the essence of teamwork. Mutual support involves team members (1) assisting one another (2) providing and receiving feedback and (3) exerting assertive and advocacy behaviors when patient safety is threatened. Mutual support, which is commonly referred to as "back-up behavior" in the teamwork literature, is critical to team performance. Mutual support is derived from situation monitoring through the ability to anticipate patient needs, as well as other team members' needs, with accurate knowledge of their responsibilities. Mutual support is moderated by communication, which influences the delivery and ultimate effectiveness of the mutual support.īecause mutual support involves the willingness and preparedness to assist other team members during operations, it is enhanced by team leadership, given that team leaders encourage and role model these "back-up" behaviors. In this module, we will cover the final TeamSTEPPS skill, which is Mutual Support. Situation Monitoring, which facilitates teamwork by providing skills to ensure that new or changing information about the environment or the patient is identified for communication and decisionmaking by the leader and leads to the effective support of fellow team members.Leadership, which facilitates teamwork through leaders' effective communication with their team members to ensure that a plan is conveyed, reviewed, and updated continuous monitoring of the situation to better anticipate team members' needs and effectively manage resources and fostering of an environment of mutual support through role modeling and reinforcement.Communication, which facilitates teamwork by enabling team members to effectively relay relevant information in a manner that is known and understood by all.Team Structure, which facilitates teamwork by identifying the individuals among which information must be communicated, a leader must be clearly designated, and mutual support must occur.So far, we have covered the following in the TeamSTEPPS framework: Describe conflict resolution strategies.Identify specific tools to facilitate mutual support.Discuss specific strategies to foster mutual support (e.g., task assistance, feedback).Describe how mutual support affects team processes and outcomes.Feedback Video (Physician to Med Tech Feedback_INPTMED.mpg)įollowing this module, you will be able to:.Advocacy and Assertion: Assertive Statement, Two- Challenge Rule, CUS.Comprehensive Unit-Based Safety Program (CUSP) "Implement Teamwork and Communication" Module: Includes information on some of the mutual support tools and strategies taught in TeamSTEPPS.TeamSTEPPS Rapid Response Systems Module (RRS): Includes videos specific to the use of the mutual support tools and strategies by Rapid Response Teams.TeamSTEPPS Office-Based Care Version: Includes videos specific to the use of the mutual support tools and strategies in the office-based care setting.TeamSTEPPS Long-Term Care Version: Includes videos specific to the use of the mutual support tools and strategies in long-term care.As such, instructors should use the information below to plan how the module will be taught within the time available.Ī dditional Resources: Below are sources of additional information and videos you may wish to use to customize this module to your participants. It is strongly recommended that instruction not focus solely on lecture, but also include exercises, videos, and other activities. More content is available than can be covered in the time provided therefore, optional content and activities are noted. The Mutual Support module includes the content provided in the outline below. *Although all instructional content and activities are recommended to ensure that participants achieve the learning objectives, these activities may be considered "optional" if time is constrained.
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Participants will learn how to cultivate and maintain mutual support, as well as how to address conflict when it arises. In this module, you will present information about mutual support within teams.